Terms of service

 

Welcome to the Lark & Lily Designs website

The Seller is Lark & Lily Designs. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller.

Goods means any goods provided by the Seller in accordance with the Sellers standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sale of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Sellers right to enforce these Terms & Conditions on any further occasion; no Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

 

General

By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian.

In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms.

Price of the Goods

The prices of the products you order are to be those prices as displayed at the moment of transmission of your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Postal charges (where applicable) are added to the prices of the products ordered prior to transaction completion.

Representation and Specification of Goods

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details such as size and dimensions are given. This information is given in good faith but total accuracy cannot be guaranteed. If you have any questions about a product, please contact us before placing your order, and we will be happy to help you.

Damaged Jewellery upon Receipt of a Parcel

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is damaged upon receipt, or has something missing from it, Lark & Lily Designs must be informed without delay, in writing, and within 24 hours of delivery of the package.

Any damaged item(s) to be returned to us for replacement, must be done so within 7 days of reporting the damage in writing.

We will be happy to try to fix any issues and replace any damaged jewellery as quickly as we can, so that you can enjoy your jewellery.

Breakages

Any breakages caused by or resulting from external factors such as wearing jewellery in bed, children breaking it, catching on scarves/clothing, whilst doing housework, exercising, whilst swimming or in the shower/pool, or spraying perfumes/lotions on jewellery is not the responsibility of Lark & Lily Designs. This is not an exhaustive list.  We will not be liable for damage caused to our jewellery from such activities. We have a ‘care for your jewellery’ section on our website with handy tips on storing and looking after your jewellery, which we recommend you refer to before purchasing our jewellery.

If however, a breakage or damage to your jewellery does occur, please do get in touch with us as your jewellery, in most cases, can be repaired for a small cost.

Special Offers and Promotions

Lark & Lily designs has offers from time to time for our customers. These are made strictly on the following conditions:

•  No cash alternatives

•  Subject to availability

•  Not available in conjunction with any other offer or discount

•  Offer limited to one offer per customer, unless special offer states otherwise in each individual offer terms

•  Special offers cannot be used on bespoke items

• If an order is returned for a refund, and it came with a free promotional item, the free promotional item must also be returned at the same time to issue your refund

• If you have a promotional code to use, and cannot make it work, or an error message is displayed, please contact us before placing your order, as once an order has been placed and paid for, discounts cannot be applied afterwards, or at a later time or date.

A discount code must be used at the time of placing your order, and cannot be ‘refunded’ or ‘deducted’ after the order has been paid for and submitted.

Alterations and Exchanges Policies

Bracelet & Chain Lengths

Please note that we do not offer any refunds on items made to a bespoke size or with personalised engravings as they are bespoke and been made for a specific individual.

From time to time, a customer may wish to change a chain length if the purchased chain is too short or long. We are happy to exchange a chain for a longer or shorter chain at a small additional cost, plus return postage costs within 28 days of purchase of the item, providing the chain to exchange is new and unworn, and in original condition.

It will be the responsibility of the customer to safely return the item to Lark & Lily Designs to exchange or alter, and a small additional fee for alterations will need to be paid. A customer will also need to pay return postage for the item after the alteration has been made. The additional return postage will depend on the value of the item being altered. Please contact us for details and prices.

After 28 days of purchase, we cannot accept any jewellery for exchanges, and the customer will need to purchase a new necklace chain from us, or an extender chain.  For bracelets, we may charge for a new bracelet chain, or extension chain.

Please contact us with your query, as we now stock many chain types.

If a necklace or bracelet chain is faulty, we will exchange or fix any the item within 6 months from the date the item was ordered, providing the chain has not been caught, snagged, pulled, tangled or snapped, or has broken due to fair wear and tear.

A customer will need to report any breakages in writing with supporting photographic evidence, and return the chain to us within 7 days of reporting it to arrange an exchange, along with the original order number, order name and date of order, as well as return delivery address. Please note, any returns outside of this time may not be accepted.

After this time period of 6 months has ended, it will be the responsibility of the customer to purchase a new chain if needed. Please contact us if you would like to purchase a new chain  and we will be happy to help provide you with all options. We also sell additional chains, so if you would like to purchase a longer or shorter chain, do get in touch with us or find things like additional chains.

Pre Order Items 

We often sell ‘pre-order’ products. The term ‘pre order’ refers to a product which has not been made yet, or has not finished being made. These products are available to order on our website, along with an estimated delivery date, which will be stated on the product title and description at the time of ordering.

Pre order items will not be shipped out within our normal dispatch time frame, so please refer to individual product descriptions for pre order delivery times.

Payment must be made for these items when ordering.

Our Bespoke Jewellery Service

We offer a popular bespoke jewellery service. We communicate via email for all bespoke jewellery projects, as it is easier to send over documents, photographs and other important information using this method of communication.

As our making slots get very booked up, we do recommend you get in touch with us as early as you can to get the ball rolling with our bespoke jewellery.

Once you are happy with your design specifications for your project, and have confirmed via email that all details are correct, and that you are ready to go ahead, we can proceed with your order for your lovely bespoke jewellery.

Lark & Lily Designs must take the payment for any bespoke jewellery before we can proceed with an order.  Our bespoke jewellery quotes are valid for 7 days from date of issue due to the fluctuations in metal prices, so please do bear this in mind. We do reserve the right to change a quote within this time frame if there is a change in metal prices, but this is a rare occurrence.

Once an order for bespoke jewellery has been placed and paid for, we take this as your acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded at any point.

Any changes made to a bespoke order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.

Alterations may be made after a bespoke piece has been received, but will incur an additional charge- For example, if you require a different chain length, alternative clasp or other alteration to your final piece, we will be happy to help, but this will not be included in your original price.

Lark & Lily Designs accept payments via BACS/bank transfer, or online ink to our card machine. 

Any jewellery with touching metal parts, for example; two silver charms that hang together and touch will scratch and rub together over time, so please do bear this in mind when considering your design ideas. 

Please note, jewellery will tarnish over time, but we have a page on our website dedicated to showing you how to look after your jewellery to keep it looking shiny and new. We recommend regularly cleaning your jewellery to keep it looking brilliant.

By agreeing to go ahead with any bespoke piece, you accept our terms and conditions as stated in the bespoke Terms and Conditions of Lark & Lily Designs.

We do our best to meet all stated turnaround times of both our online products, and bespoke jewellery, please note they are only approximate times and delays can happen from time to time. Any delays shall not constitute a breach of terms and will not entitle the purchaser to hold the company liable.

From time to time, Lark & Lily Designs may post ‘progress’ and ‘finished’ photographs of bespoke jewellery on our social media feeds and/or newsletters. If you place an order for a bespoke piece and would prefer us not to do this at the time of making, then please do let us know.

If your order is a special gift and you would like us to hold off of posting images on social media until you have given the gift, please make us aware of this at the time of payment, so we can include this in your project details. Please also provide us with the date of when we are able to post photographs of the finished item(s).

All finished bespoke jewellery will be photographed and images will be posted on our social media pages, as well as being added to our bespoke sections.

Liability

Lark & Lily Designs gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.

We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.

We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of Alyssa Smith Jewellery Limited is not limited or excluded.

Subject to the following provisions Lark & Lily Designs warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of six months from delivery. This warranty is given subject to the following conditions:

(a) Lark & Lily Designs shall be under no liability in respect of any defect in the products arising from any specification or instructions by you or errors or inadequacies in the same;
(b) Lark & Lily Designs shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alteration or repair of products without our approval;

Subject as expressly provided in these Terms and Conditions, and except where products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of any products supplied by Lark & Lily Designs.

Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), Lark & Lily Designs shall have no further liability to you.

Please do not put our jewellery in your mouth, or eat our jewellery. It may look pretty but it will not taste nice and you may choke. Keep children supervised around jewellery. Lark & Lily Designs will not be held liable for any choking, suffocation, injury or death from our jewellery or its packaging.

Legal

All products sold by Lark & Lily Designs shall remain the property of Lark & Lily Designs until payment of the total product invoice amount.

You undertake that all details you provide us for the purpose of ordering or purchasing products (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing products is your own and that there are sufficient funds to cover the cost of the product or service being purchased.

If there are any changes to the details supplied to us by you it is your responsibility to inform Lark & Lily Designs within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.

Confirmation of receipt of your order by e-mail, does not guarantee the product sale.

For credit card purchases your account will be charged for the products selected with the prices displayed at the moment of your order acceptance. For all other methods of payment orders will commence manufacture process on credit clearance confirmation.

Lark & Lily Designs reserves the right to add to, delete from, and modify these Terms and Conditions at any time without any prior notice. Please visit these Terms and Conditions prior to purchasing each order.

Contact, Suggestions, Feedback and Complaints

If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the Contact page of the Website.

We are always looking to improve our service and website, so if you have any feedback or suggestions on ways to improve your user experience, then please do get in touch with us.

Copyright, Trademarks and Registered Trade Marks

The entire content of this web site, including products, designs, branding, its underlying scripting text, text, graphics, design and product selection is the sole property of Lark & Lily Designs and all rights in such content are expressly reserved to Alyssa Smith Jewellery Limited.

Conditional permission to electronically print or screen shot parts of this site is given for individual personal use for the purpose of making a purchase only. Otherwise, copying, republication or modification of this site in whole or part is strictly prohibited without the written permission of Lark & Lily Designs.

Company Details

Lark & Lily Designs, 9 Upper Dunbar Street, Wick, Caithness, Scotland. KW1 5QH

email: hello@larkandlilydesigns.co.uk

Open- Monday to Friday 10am-4pm. Closed Saturday, Sunday and bank holidays.