Shipping policy
Shipping
Some of our items take longer to send out than others, as some are made to order for each customer, and others are stock items. Made to order items will be stated in the product description and an approx. time for delivery will be stated.
If you have any questions about delivery times, please do get in touch with us and we will be pleased to assist you.
A majority of our orders go out tracked 48 with Royal Mail. If your order is urgent and required for a specific date, or the next day, please get in touch, hello@larkandlilydesigns.co.uk, and we will do our very best to meet your needs. We can offer a next day delivery service on some of our items where possible, which is charged at an additional postage rate. Please note, next day delivery is only available to those within the UK and the Channel Islands.
We will do our best to meet all stated turnaround times of our items, please note they are only approximate times. Our local Post Office has limited opening hours and only open 4 days a week. This can affect the time your order gets to you via Royal Mail.
Any delays shall not constitute a breach of terms and will not entitle the purchaser to hold the company liable.
Damaged or undelivered items
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is damaged upon receipt, or has something missing from it, then you must email Lark & Lily Designs within 24 hours of delivery of the package.
Any damaged item(s) to be returned to us for replacement, must be done so within 7 days of reporting the damage in writing.
We will be happy to try to fix any issues and replace any damaged jewellery as quickly as we can, so that you can enjoy your jewellery.
It is the customers responsibility, when ordering from our website or from our bespoke service, to provide Lark & Lily Designs with the correct and complete delivery address.
Failure to do so may result in your order being undelivered or delivered to the wrong address as Lark & Lily Designs cannot be held responsible. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order.
If you have provided us with the wrong address, or incomplete address, please let us know in writing within 2 hours of placing your order.
If you have provided the wrong, incomplete or incorrect delivery address for your order and it is returned to us, you will be asked to cover the return postage so we can resend your order to the correct address.
Postage and Packaging Charges to the UK
Delivery to the UK is charged at £5.00 using Royal Mail 2nd Class Signed For and can take 3-5 working days. If you would like to upgrade your postage to Royal Mail 1st class, estimated to take between 1-3 working days for delivery, or the next working day Special Delivery service, please get in touch before placing your order to check whether this is possible, or within 1 hour of placing your order, and we can organise this for you at an extra cost, providing the item is in stock and able to be sent on the date specified.
Sending items out via a next working day service will depend on whether the items you have ordered are all in stock, and available to be sent. As some of our items are made to order, we cannot offer this service on every item.
International Orders
If you live out with the UK and are looking to place an order, please email hello@larkandlilydesigns.co.uk to check if this is possible and the postal charges.
Packaging
We are continuously trying to improve our environmental impact and use recycled, and recyclable packaging – both for the jewellery itself and postal packaging. Our jewellery boxes and postal packaging contain no animal products. Our jewellery boxes are recycled FSC certified and our postal boxes and tape are all recyclable.
From time to time and at very busy periods, for reasons beyond our control we may run out of our standard packaging, and use a suitable alternative or different coloured packaging, which will all be in line with the branding of Lark & Lily Designs.