Postage Info

Delivery: 

All jewellery items are sent Royal Mail Special Delivery and hair accessories signed for 1st Class with Royal Mail.

Our aim is to post items within 1-2 working day(s) upon receipt of order for items that are in stock, made to order items times are listed in the product description.

Orders received on a Saturday, Sunday or Public/Bank Holiday will be posted the next working day.

All items are packaged in a box & are then bubble wrapped/protected when posted.


 

Returns-

Due to hygiene reasons we cannot accept returns of earrings

 Bespoke/custom orders cannot be returned, exchanged or refunded 

We promise to refund any items you are not completely happy with when you return it to us in a saleable/undamaged/unworn condition by post within 7 working days of receipt.

Please note this does not include the refund of postage, only cost of actual items purchased. All items must be returned in original packaging and undamaged.

Customer will be responsible for return postage of any goods. 

We would advise customers to make sure items are packaged safely, sent recorded delivery & receipt of postage is obtained.  

Any returns to be posted to:9 Upper Dunbar Street, Wick, Caithness KW1 5QH

 

 Exchanges

If you wish to exchange an item you can do so within 14 working days. please email lynsey@larkandlilydesigns.co.uk

Items must be returned in original packaging and undamaged. 

The return cost of postage is payable by you, the customer, we recommend sending items recorded delivery, packaged safely and proof of postage obtained. 

This does not apply to custom/bespoke items. 

 

 Cancellation -

Orders can be cancelled up to 24 hours after  it has been placed

 

If you wish to cancel an order then please contact lynsey@larkandlilydesigns.co.uk with  Name, Order Number, Address and date order was placed. 

 

 Payment-

We accept Paypal. You do not need to have a Paypal account, you can use the facility for checkout as a guest.

The prices shown on our website are inclusive of any VAT at the prevailing rate for which we are responsible for as the seller. The amount you pay is the amount indicated plus any delivery charges.

 

Payment is to be made in full for item