Terms, Conditions, Delivery and Returns

Delivery, Payment & Returns

 

Delivery: 

All  items are sent Royal Mail 1st class signed for or Special Delivery dependant on your choice of delivery option at the checkout stage.

Our aim is to post items within 1-2 working day(s) upon receipt of order for items that are in stock, made to order items times are between 5 -10 working days.

Orders received on a Saturday, Sunday or Public/Bank Holiday will be posted the next working day.

All items are packaged in a box & are then bubble wrapped/protected when posted.


 

Returns/Refunds-

Due to hygiene reasons we cannot accept returns of earrings

 Bespoke/custom and personalised orders cannot be returned, exchanged or refunded 

We refund any items you are not completely happy with when you return by post within 14 working days of receipt. Where you cancel the order you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

All items must be returned in original packaging.

Customer will be responsible for return postage cost of any goods. 

We would advise customers to make sure items are packaged safely, sent recorded delivery & receipt of postage is obtained.  

When returning an item(s) please include a note of your order number, name, address, email address and phone number and reason for return.

Any returns to be posted to:9 Upper Dunbar Street, Wick, Caithness KW1 5QH

Refunds may take up to 14 working days from the receipt of your return.

 

 Exchanges

If you wish to exchange an item you can do so within 30 working days. please email lynsey@larkandlilydesigns.co.uk

Items must be returned in original packaging and undamaged. 

The return cost of postage is payable by you, the customer, we recommend sending items recorded delivery, packaged safely and proof of postage obtained. 

This does not apply to custom/bespoke or personalised  items. 

 

 Cancellation -

If you wish to cancel an order then please use the return/cancellation form below or alternatively  email lynsey@larkandlilydesigns.co.uk with  Name, Order Number, Address and date order was placed.  

 

 

 Payment-

We accept Paypal. You do not need to have a Paypal account, you can use the facility for checkout as a guest.

The prices shown on our website are inclusive of any VAT at the prevailing rate for which we are responsible for as the seller. The amount you pay is the amount indicated plus any delivery charges.

 

Payment is to be made in full for item(s) before work can go ahea

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lark & Lily Designs relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website. The term 'Lark & Lily Designs' or 'us' or 'we' refers to the owner of the website whose registered office is 9 Upper Dunbar Street, Wick, KW1 5QH.

 

The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

We make every effort to display items as accurately as possible. However, we would point out that colours and images can vary slightly according to different monitor settings.  

All sizing/measurements are approximate, natural & semi-precious pearls, stones and other materials can vary slightly in size and from pictures shown.

We reserve the right to change details or amend pricing of products without prior warning.
We can not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

 You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. -    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). -    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Disclaimer

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Lark & Lily Designs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Lark & Lily Designs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information contained in this website is for general information purposes only. The information is provided by Lark & lily Designs and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Privacy Policy
 
This privacy policy sets out how Lark & Lily Designs uses and protects any information that you give Lark & Lily Designs when you use this website.

Lark & Lily Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lark & Lily Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect:

We may collect the following information: - name - contact information including email address - demographic information such as postcode, preferences and interests - other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: - Internal record keeping. - We may use the information to improve our products and services. - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or post.

We may use the information to customise the website according to your interests. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@larkandlilydesigns.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

 

Copyright

This website and its content is copyright of Lark & Lily Designs - Lark & Lily Designs© 2015.  All rights reserved.    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

- you may print or download to a local hard disk extracts for your personal and non-commercial use only

- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.